What do I have to do to be a volunteer at Bartlett Housing Solutions?

If a person decides that they would like to volunteer, they need to complete an application. Completing an application ensures we are keeping with state and federal law (e.g., confidentiality, etc.) and as a way to screen potentially inappropriate or special circumstance applications (underage, groups, etc.).

The link to our volunteer application is here. Once the volunteer-applicant fills out and submits the application, we get a notification that it is sent. Our Grant & Resource Manager will then review and approve the applicant, as appropriate. Usually, we can get back to people the same day, and if not, within 24 hours. The application only takes 3 minutes to complete.

Does everyone need to fill out an application?

Yes, applications are required in keeping with state and federal law. If you volunteered with us before and completed a paper application, you will need to complete the new online form.

If you have difficulty completing the form for any reason, please call 304-292-0101 ext. 204, and we will walk you through the process.

Can people under the age of 18 volunteer?

Yes, with the written permission of their parents or guardian.

How do I self-schedule for volunteer opportunities?

Once your application has been reviewed and approved, you will receive a password reset link by email, as well as instructions on how to use the system. If you have your password, you will be using our online volunteer system called VicNet. VicNet (Volunteer Information Center) InterNet is a web-based system that will allow you to see what service opportunities are available and self-schedule for single, one-time service opportunities, or on an ongoing basis for up to 6 months at a time.

If you are already a volunteer to access VicNet, click on the link at the bottom of our site that says Volunteer/Coordinator Sign-in. Once you click on this link; use your email address as your username and create a password to log in. You receive the password link when you are first approved to volunteer (within 24 hours of your approval email). Your password will allow you to access VicNet and sign up for volunteer opportunities on the calendar. This link will allow you to reset your password to anything you want for future use.

If you have any problems accessing the calendar, please contact our Grant & Resource Manager at hpanzironi@bartletthousingsolutions.org.

I signed up on WVU iServe. Is there anything else I have to do?

To process your application, we need you to complete our internal form here. Go to the bottom of the page and complete the application. We usually can get back to people the same day, and if not, within 24 hours. The application only takes 3 minutes to complete.

Is there a way to get a report or summary of my service history (hours worked)?

Once your application has been approved, you will receive an email with instructions on how to use every aspect of our system. You can see all the hours you have worked on your phone, tablet, or PC and download that information if you need a printed copy. You can receive a signed copy by the site supervisor or volunteer coordinator on request by emailing hpanzironi@bartletthousingsolutions.org.

How do I receive my PIN?

You receive your unique PIN when your application is first approved. You will find it in the first two emails you receive from us. This PIN is unique to you and is used to track all your hours while you are volunteering with us.

I have a learning contract I have to have signed for a class I am taking/to fulfill probation requirements. Whom do I need to talk to?

If you have a learning contract or other documentation that you need for a class assignment, you must schedule an appointment with the person who coordinates and supervises student volunteer curriculum requirements. Please call 304-292-0101 ext 204 after your application is approved and before you start a volunteer assignment to schedule a time to discuss your contract and any needs you have to fulfill for your course requirements.

Can groups sign up for volunteer activities at Bartlett Housing Solution? Does everyone in the group needs to sign up?

Yes, we welcome groups! Due to state and federal requirements, everyone must complete the application. Please make sure that everyone in your group includes your group name on the form in the area specified for that information.

I’m having trouble accessing the online calendar or another part of the volunteer application. What should I do?

You will receive a guide that answers this question when your application is first approved. Refer to the manual in the area that discusses self-scheduling service hours.

I still have questions about volunteering. Whom do I call?

Please call 304-292-0101 ext 204 or email Helen Panzironi at hpanzironi@bartletthousingsolutions.org. We will be happy to assist you.