I have nowhere to go tonight, what can I do?

If you have nowhere else to go right now, our Emergency Triage Shelter located at 20 Scott Avenue and is open from 8 a.m. to 8 p.m., seven days a week, on a first come first served basis. We recommend that you get there by 7:30 p.m. to ensure that you get a bed. If you are a family with children; please call our Client Services Manager at (304) 292-0101 ext. 207. We will hold a bed for a family with children on the night of intake.

I went to the Emergency Triage Shelter downtown, and no one answered. What are your hours?

The Triage Shelter is located at 20 Scott Avenue, and open seven days a week from 8 p.m. – 8 a.m.

Will I be denied a bed if I am under the influence of drugs or alcohol?

No. Bartlett Housing Solutions is a “no barrier” service provider meaning that we will never deny someone the help they need. However, we do not allow people to bring any drugs or alcohol into the Shelter. Additionally, although we do not require you to be sober to enter the shelter, we do expect everyone to be respectful and non-disruptive to the other clients.

I have a pet. Can I still get services from you?

Bartlett Housing Solutions is a pet friendly organization and therefore permits pets in our programs. However, it is necessary to ensure the comfort and safety of all program participants. Therefore, if you are homeless and have a pet; we recommend that you contact us before checking in so that we can plan accordingly. Additionally, participants with pets are required to show proof of current vaccination records, keep their pet on a leash, take proper care of and clean up after their pet, and be willing to follow our Pet Policy while staying in our programs.

I’m not necessarily homeless, but I’m struggling. Is there anything you guys can do?

Bartlett Housing Solutions offers a variety of programs. However, all our programs are for individuals and families who are homeless. There are a variety of other community programs offering other forms of assistance to those who are struggling in a variety of areas. We recommend that you contact your local United Way and/or Department of Health and Human Resources (DHHR) to see what other programs may be able to assist you.

My landlord is about to evict me, what can I do?

In the State of West Virginia, landlords must utilize the Magistrate Court in order to evict someone from a rental unit. This means that you must be served papers outlining the date and time of the eviction hearing. If you did NOT receive papers from the Magistrate Court, your landlord cannot evict you. It is important that you attend your hearing even if you are not disputing the basis for eviction. The Magistrate Judge will rule on the eviction at the hearing and state the date that you must be out of your unit. It is very important to begin working on an alternative housing plan as soon as you learn that your landlord intends to evict you. Waiting until the day that the judge ordered you out of the unit may make it more challenging to find a preferred housing placement.

Do I have to pay any sort of rent to stay at your facilities?

Nitor Suites serves as the home for our ​Bridge Housing program. In the Bridge Housing program, residents work closely with Case Managers to determine what has led them to homelessness and what steps they must take to overcome their situation. Bridge Housing residents must live by program rules, pay rent (if applicable), and abide by a budget and savings plan. Rent at Nitor Suites is based on 30% of your adjusted gross income, although income is not required. However it will not exceed $163 per suite. The goal of the Bridge Housing Program is to provide residents safe, temporary housing and case management services that allow them to become more stable and attain safe, sustainable housing upon exiting the program. ​

Nitor Suites is home to 11 suites that house a total of 36 residents. Each suite has its own restroom, and each resident is provided with a bed, wardrobe, nightstand and dresser. Our dedicated kitchen staff serves residents three meals a day, Monday – Friday, and brunch and dinner on weekends. Residents have access to on-site laundry, vending machines, a day room, children’s playroom and playground and case management services.

Bartlett Housing Solutions participates in the WV Coordinated Entry Program. That means that all programs (except our Emergency Triage Shelter) require a referral from Coordinated Entry. You can call Coordinated Entry at 1-833-722-2014.

How long can I stay at Bartlett Housing?

Our goal is for no one to have to stay at the Emergency Triage Shelter for more than 30 days. The reason for this is to ensure that the Emergency Triage Shelter’s beds remain open for those that recently became homeless. The Emergency Triage shelter is NOT a housing program. Rather, it is a shelter to go to when you have no other place to go. Our staff will work with you to identify a permanent housing destination. The length of time people stay in any of the other programs offered by Bartlett Housing Solutions depends on the services you will be receiving and the individual needs of you and your family. Our goal for all of our programming is for you to find and be able to sustain permanent housing.