Bartlett Housing Solutions has implemented strict operational changes for COVID-19. Please click here to read our update.
I’m housed, now what?

Once placed into housing, participants work closely with Case Managers to develop and maintain a “housing sustainability plan.” This plan is individualized to your needs/challenges. Our Case Managers will perform home visits and supportive services to ensure you are connected with all the eligible resources necessary to keep you in housing. Our Case Managers will work with you for at least 12 months after being housed.

Why can’t I stay at the Triage Shelter during the day?

Our Triage Shelter is designed to provide temporary shelter for homeless individuals and families until appropriate and affordable permanent housing can be found. The Triage Shelter also includes safety and protection from exposure to the weather for individuals experiencing homelessness. For more than 30 years, research has demonstrated that stabilizing people through shelter, moving them into permanent housing, and implementing assistance programs to keep them in their housing, can not only reduce but eliminate, homelessness. Shelters are a stepping stone on the way to housing, not a destination.

I have a car. Do you have parking available?

We have parking available to program participants at both our West Run and Scott Avenue locations. However, we do not have parking available at our downtown Emergency Triage Shelter.

What is a Housing Plan, and when would I need to do one?

At Bartlett Housing Solutions, the goal for ALL of our programs is HOUSING. Participants in all of our programs will be assigned a case manager. Together, you will work on a housing plan aimed at returning you to permanent sustainable housing.

Can I file a grievance against Bartlett Housing Solutions?

The following grievance procedure shall apply to all persons who are not employees of Bartlett House, Inc. Grievances strictly against Bartlett House Policies and actions will be handled in the following way:

1. Grievances shall be presented to the Client Services Manager, in writing or verbally, within ten (10) workdays of the action, which is the subject of the grievance. The Client Services Manager will respond to the grievance, in writing or verbally, within five (5) workdays of receipt of the grievance.

2. If the grievant is dissatisfied with the decision, the grievance may be appealed to the Executive Director within five (5) workdays after receipt of the decision of the Client Services Manager.

3. If the grievant is dissatisfied with the decision, the grievance may be appealed to the Board President within five (5) workdays after receipt of the decision of the Executive Director. The Executive Committee will meet within twenty (20) workdays to hear all parties. The Executive Committee will make a final decision on the grievances and put it in writing within ten (10) workdays after the meeting.

4. If the grievant is still dissatisfied, he/she may make a final appeal to the full Board of Directors. The grievant must make such appeal, in writing, within five (5) workdays after the decision of the Executive Committee. The grievances will be heard at the next regularly scheduled meeting of the Board of Directors. Each of the parties involved will have a reasonable opportunity to be heard. The Board will make a final decision in the grievances and put it in writing to all parties within ten (10) workdays after the meeting.