Bartlett Housing Solutions has implemented strict operational changes for COVID-19. Please click here to read our update.

Press Release: Policy and Procedural Changes to Maintain a Safe, Diverse, Inclusive and Welcoming Environment

Bartlett Housing Solutions today introduces several policy and procedural changes to positively impact the operations of the organization. The Executive Director and Board of Directors of Bartlett House, Inc., are committed to maintaining a safe, diverse, inclusive and welcoming environment in which all individuals are treated with respect and dignity. We remain steadfast in our belief that no form of discrimination, harassment, or inappropriate conduct is tolerated by anyone in our facilities. Accordingly, to continue to encourage all individuals who utilize our services and facilities to report any discrimination, harassment, and other misconduct that they may experience or witness as well as emphasize that retaliation for making such a complaint is prohibited, we are updating our existing Client Grievance Policy and Procedure in the following ways:

  • Implement a hotline that will allow an individual who is not comfortable with making a complaint to the individuals identified in the current Client Grievance Policy and procedure to submit an anonymous complaint which will be forwarded to the Executive Director for investigation. The anonymous hotline will be operated by a third party, staffed 24/7 and can be reached by phone or via internet. The Board of Directors will also receive a report, at least monthly, from the anonymous hotline outlining complaint data.
  • Afford the Executive Director the discretion to forward complaints of discrimination, harassment or other inappropriate conduct to an independent third party to conduct the investigation and provide a report of factual findings to the Executive Director. Should a complaint involve alleged conduct by the Executive Director, the Board of Directors will forward the complaint to an independent third party to be investigated and the report of factual findings by the investigator will be provided to the Board of Directors.
  • Include additional language in our Client Grievance Policy & Procedure to emphasize our position that if a complaint is made, retaliation is strictly prohibited, and any employee investigated and found to be engaging in retaliation would be subject to disciplinary action up to and including termination.

Also, in addition to our existing in-house training, all Bartlett House staff and volunteers will receive additional training provided by an independent third party concerning dual relationships, discrimination, harassment, other misconduct, and retaliation which will include a review of our Code of Conduct and other applicable policies prohibiting the same. The Executive Director and the Board of Directors will also receive training by an independent third party on conducting employee investigations with respect to discrimination, harassment, and other misconduct.

We are taking these steps to continue to ensure that all people experiencing homelessness have a safe and accessible shelter available to them as well as continue to provide mechanism through which they are comfortable to report any discrimination, harassment or other inappropriate conduct so that it can be investigated and addressed, if needed.

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