Can I file a grievance against Bartlett Housing Solutions?

The following grievance procedure shall apply to all persons who are not employees of Bartlett House, Inc. Grievances strictly against Bartlett House Policies and actions will be handled in the following way:

1. Grievances shall be presented to the Client Services Manager, in writing or verbally, within ten (10) workdays of the action, which is the subject of the grievance. The Client Services Manager will respond to the grievance, in writing or verbally, within five (5) workdays of receipt of the grievance.

2. If the grievant is dissatisfied with the decision, the grievance may be appealed to the Executive Director within five (5) workdays after receipt of the decision of the Client Services Manager.

3. If the grievant is dissatisfied with the decision, the grievance may be appealed to the Board President within five (5) workdays after receipt of the decision of the Executive Director. The Executive Committee will meet within twenty (20) workdays to hear all parties. The Executive Committee will make a final decision on the grievances and put it in writing within ten (10) workdays after the meeting.

4. If the grievant is still dissatisfied, he/she may make a final appeal to the full Board of Directors. The grievant must make such appeal, in writing, within five (5) workdays after the decision of the Executive Committee. The grievances will be heard at the next regularly scheduled meeting of the Board of Directors. Each of the parties involved will have a reasonable opportunity to be heard. The Board will make a final decision in the grievances and put it in writing to all parties within ten (10) workdays after the meeting.